# Semaphore Partners

> ServiceNow consultancy. 6 Validated Practices. 9 Product Line Achievements. 100% client retention. 2026 Partner Award winner, Americas.

## Who we are

Semaphore Partners is a 20-person ServiceNow consultancy founded in 2019 by Jonathan Jacob and Toby Comer. We deliver ServiceNow implementations using an AI-augmented methodology. Every engagement is led by a partner, not a project manager.

We work directly with clients. No offshore delivery team, no pyramid model where a partner sells the work and a junior team delivers it.

## Our services

- [Discovery & CMDB](https://semaphorepartners.com/services/discovery): Build a CMDB your engineers trust. Automated discovery of infrastructure, applications, and dependencies, with the reconciliation logic to keep it accurate.
- [IT Service Management](https://semaphorepartners.com/services/itsm): Incident, problem, change, and request, built around how your teams work.
- [Now Assist & AI](https://semaphorepartners.com/services/now-assist): Now Assist deployed where it reduces ticket volume, not where it demos well.
- [HR Service Delivery](https://semaphorepartners.com/services/hrsd): HR case management, onboarding, and employee self-service on one platform your people team controls.
- [Employee Center Pro](https://semaphorepartners.com/services/ec-pro): A single portal for IT, HR, facilities, and legal requests. One destination instead of four ticketing systems.
- [Software Asset Management](https://semaphorepartners.com/services/sam-pro): Accurate software license positions, automated reclamation, and audit-ready reporting, before your next Microsoft or Oracle audit.
- [CMDB health & remediation](https://semaphorepartners.com/services/cmdb): Your CMDB is populated and nobody trusts it. We fix the reconciliation rules, not the symptoms.
- [Sustaining Engineering](https://semaphorepartners.com/services/sustaining): Ongoing platform engineering for organizations that want a partner, not a ticket queue.
- [Customer Service Management](https://semaphorepartners.com/services/csm): Case management, self-service portals, and cross-department fulfillment for customer-facing operations.
- [App Engine](https://semaphorepartners.com/services/app-engine): Custom applications, portals, and automation, built natively on the Now Platform.
- [Hardware Asset Management](https://semaphorepartners.com/services/ham): Hardware assets tracked from procurement to disposal, tied to the CMDB and the ledger.

## Our clients (selected, where named with permission)

- BlackRock
- Princeton University
- Harvard University
- NBA Properties
- Insmed
- Tradeweb
- StepStone Group

## Credentials (Partner Intelligence, Americas)

A Product Line Achievement is ServiceNow's confirmation that, in one product line, the firm has certified lead consultants, verified completed deployments, and customer satisfaction above ServiceNow's threshold. A Validated Practice adds ServiceNow's review of the practice itself: governance, team, sales, delivery, and post go-live support. Ten partners in the Americas hold six or more Validated Practices. Verify at https://www.partnerintelligence.now.

- App Engine Validated Practice
- Customer Service Management Validated Practice
- Hardware Asset Management Validated Practice
- Human Resources Validated Practice
- ITSM Pro Validated Practice
- ITSM Standard Validated Practice
- Financial Services Operations, Banking Product Line Achievement
- Now Assist for ITSM Product Line Achievement
- Workflow Data Fabric Product Line Achievement

## Open roles

- [Business Development Specialist](https://semaphorepartners.com/careers/business-development-specialist): Full-time, Remote (US)
- [Senior ServiceNow Engineer](https://semaphorepartners.com/careers/sr-servicenow-engineer): Full-time, Remote (US)

## Contact

- [Website](https://semaphorepartners.com)
- [Contact form](https://semaphorepartners.com/contact): or email hello@semaphorepartners.com, phone +1 646-579-9505
- [Blog](https://semaphorepartners.com/blog): Relay, our practice blog

## Pages

- [Services](https://semaphorepartners.com/services): all service practices with descriptions and engagement details
- [Industries](https://semaphorepartners.com/industries): financial services, life sciences, higher education, media & entertainment, professional services
- [Work](https://semaphorepartners.com/work): case studies (some clients named, some anonymized)
- [About](https://semaphorepartners.com/about): company history, team, credentials
- [Careers](https://semaphorepartners.com/careers): open roles
- [Labs](https://semaphorepartners.com/labs): tools and publications from the team
- [Blog](https://semaphorepartners.com/blog): Relay, our practice blog

## Optional

- [llms-full.txt](https://semaphorepartners.com/llms-full.txt): full content of services, industries, work, and about pages in one document