Get the platform right
Set the roadmap. Get the architecture right. Build a foundation your operations can trust.
SERVICES /
Six practices. All ServiceNow.
Six of these are ServiceNow Validated Practices. The rest are the layers those practices depend on. We don't take work outside that scope.
HOW WE WORK /
Three ways we work with you.
Every practice sits in one of three paths. Start with what your platform needs to do next.
Transform employee and customer work
Connect people, cases, and knowledge. One experience for employees and customers, across every department.
Keep it healthy
Governance, asset intelligence, and an engineer who knows your instance, so the platform keeps improving after go-live.
DISCOVERY /
Discovery & CMDB
Build a CMDB your engineers trust. Automated discovery of infrastructure, applications, and dependencies, with the reconciliation logic to keep it accurate.
Discovery Pro ITOM Visibility
ITSM /
IT Service Management
Incident, problem, change, and request, built around how your teams work.
ITSM Pro Change Management
NOW ASSIST /
Now Assist & AI
Now Assist deployed where it reduces ticket volume, not where it demos well.
Now Assist for ITSM Now Assist for HRSD
HRSD /
HR Service Delivery
HR case management, onboarding, and employee self-service on one platform your people team controls.
HR Service Delivery Employee Center Pro
EC PRO /
Employee Center Pro
A single portal for IT, HR, facilities, and legal requests. One destination instead of four ticketing systems.
Employee Center Pro Service Portal
SAM PRO /
Software Asset Management
Accurate software license positions, automated reclamation, and audit-ready reporting, before your next Microsoft or Oracle audit.
SAM Pro Software Asset Management
CMDB /
CMDB health & remediation
Your CMDB is populated and nobody trusts it. We fix the reconciliation rules, not the symptoms.
CMDB Health Discovery Pro
SUSTAINING /
Sustaining Engineering
Ongoing platform engineering for organizations that want a partner, not a ticket queue.
ITSM Pro Platform Administration
CSM /
Customer Service Management
Case management, self-service portals, and cross-department fulfillment for customer-facing operations.
Customer Service Management Case Management
APP ENGINE /
App Engine
Custom applications, portals, and automation, built natively on the Now Platform.
App Engine Scoped Application Development
HAM PRO /
Hardware Asset Management
Hardware assets tracked from procurement to disposal, tied to the CMDB and the ledger.
Hardware Asset Management Asset Lifecycle