Now Assist & AI

Now Assist pays off when agents use it and end users trust its answers. We find the workflows where AI does the most, configure Now Assist against your knowledge base, and build the guardrails that keep its answers accurate and in your voice.

Typical duration

6-10 weeks

Pricing

Fixed fee from $75k

Lead partner

Jonathan Jacob

Talk to a partner

What we deliver

A production Now Assist deployment scoped to two or three high-impact workflows, typically incident summarization, agent assist, and chat deflection. Knowledge base grooming, tone and accuracy validation, and an adoption dashboard included.

Why Semaphore

We’ve run Now Assist deployments since its first GA release. We know what it can do and where it still falls short, so we set expectations it can meet.

Typical engagement

6-10 weeks

Weeks 1-2
AI readiness assessment, use case prioritization
Weeks 3-5
Knowledge base audit and remediation, Now Assist configuration
Weeks 6-8
Testing, tone calibration, agent training
Weeks 9-10
Go-live, adoption monitoring, hypercare

Now Assist & AI

What we deliver

Why Semaphore

Typical engagement

Talk through your platform.